Keeping children and young people safe is our highest priority. We take all safeguarding concerns seriously and act quickly to protect everyone in our care.
If you are worried about a child or young person’s safety or wellbeing, or if something doesn’t feel right, it’s important to speak up. Safeguarding concerns can include abuse, neglect, bullying, exploitation, or anything that may put a child at risk of harm.
You can report a safeguarding concern to a member of staff at any time. Our staff are trained to listen, support, and take appropriate action. All concerns are handled sensitively and shared only with the people who need to know in order to keep children safe.
If you feel unable to speak to staff at the home, you can also contact your local authority safeguarding team or the relevant emergency services if a child is in immediate danger.
Everyone has a responsibility to help keep children safe. By reporting concerns, you are helping to protect and support young people.
We believe everyone has the right to be listened to and taken seriously. If you are unhappy about any aspect of the care, support, or service we provide, we encourage you to speak up.
Children, young people, parents, carers, and professionals can make a complaint at any time. Complaints can be raised verbally or in writing with a member of staff, the Home Manager, or another trusted person.
We aim to resolve concerns quickly and learn from feedback to improve our service. Making a complaint will never affect the care or support a child or young person receives.
Children and young people will be supported to understand the complaints process and helped to raise concerns in a way that feels safe and comfortable for them.
Whistleblowing is when someone reports serious concerns about unsafe, illegal, or inappropriate practice. This may include concerns about safeguarding, staff conduct, or poor practice that could place children at risk.
Staff and others can raise whistleblowing concerns confidentially and without fear of reprisal. We are committed to protecting anyone who speaks up in good faith.
If you feel unable to raise a concern within the home, you can contact external organisations such as the local authority or Ofsted. Speaking up helps keep children safe and supports a positive, transparent culture.
